I've received a faulty item

I've received an incorrect item, what do I do?
We're very sorry that this has happened and we'd like to make sure this is resolved quickly.

Do you have discount codes?

I'm missing a product from my order. What do I do?

Before you contact us, it's worth checking the following:

• The item(s) you ordered may be out of stock. Please check your email to see if we've sent you a message about this. It's worth checking your junk / spam folder too!

• If you've placed multiple orders within a few days of each other and they're all being shipped to the same address, it might be that these orders have been split into separate deliveries and will be arriving on different days. Please check your account to see if your orders have different tracking numbers.

If you've checked all of the above and you're still sure you have an item missing from your order, please let us know within 30 days of your order being delivered and we'll try our best to help you.

How can I pay for my order?
You can pay for your order using any of the payment methods listed below:

• AMEX
• VISA
• Apple Pay
• Mastercard
• Maestro
• PayPal
• Shop Pay

We take your security very seriously, therefore your details are safe with us. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.

When will I be charged for my order?
The time at which you'll be charged for your order will depend on the payment method you selected at checkout.

If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful.

Please remember that even if a payment isn't authorised, it may look as if The Journal Shop has taken the money due to some card issuers placing a hold on your account for a short period.

Do you ship internationally?

What's your return policy?

How long does it take to process a return?

US delivery

EU delivery

• Refunds can take up to 10 working days to show on your account.

YES!

EU, TR etcetetc ----

Most of our products are printed on FSC-certified paper. While spiral bindings and covers may need to be removed before recycling, many components can be recycled or repurposed. You can check out local recycling guidelines for specifics.